Frequently Asked Questions
1. What is the shipping time for my order?
- US Orders: Your order will typically arrive within 4-7 days or faster!
- International Orders: Shipping takes approximately 7-21 business days, depending on your location.
2. How can I track my order?
Once your order has shipped, we will upload tracking information to your account. You can track your order anytime by visiting our Track Your Order page.
3. Can I change my shipping address after I place an order?
Once an order is processed, we can’t make changes to the shipping address. Please double-check your address before completing your order to avoid any issues. If you realize there’s an error, contact us as soon as possible, and we’ll do our best to help!
4. How do I know if my order has been shipped?
After your order has shipped, we will send you an email with tracking information, so you can follow your order every step of the way.
5. What is your return policy?
We accept returns within 30 days after delivery. If you’re not satisfied with your product, simply reach out to us, and we’ll guide you through the return process. Please note that the item must be in its original condition and packaging to be eligible for a return.
6. How do I initiate a return?
To initiate a return, please contact our customer service team at reveateam.store@gmail.com or through our Contact Us page. We’ll provide you with instructions on how to return your product.
7. Are the products safe to use?
Yes, all of our Revéa products are designed with safety and quality in mind. We use the latest technology in red light therapy, and our products go through rigorous testing to ensure they meet high standards. If you have any specific concerns, feel free to contact us.
8. Do you ship internationally?
Yes, we do! We offer worldwide shipping, but delivery times may vary depending on the location. For international orders, shipping may take between 7-21 business days.
9. Can I use a promo code on my order?
Yes, you can use promo codes at checkout. Make sure to enter the code in the provided box before completing your purchase. If you encounter any issues applying a code, feel free to reach out to us.
10. What forms of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) and payment methods like PayPal. For secure payments, we also accept Apple Pay and Google Pay.
11. How do I contact customer support?
If you need help, have questions, or need assistance with an order, our customer service team is here for you! You can reach us by:
- Email: reveateam.store@gmail.com
12. Do you offer gift cards?
At this time, we do not offer gift cards, but we are working on adding this feature in the future. Stay tuned for updates!
13. How do I know if a product is right for me?
If you’re unsure about which product is best for your skincare needs, feel free to reach out to our customer service team. We're happy to help you select the best product based on your skin type and goals. You can also check out our product descriptions and reviews to make an informed decision.
Still have questions?
Feel free to reach out via email at reveateam.store@gmail.com. We’re here to help and ensure you have the best shopping experience!